MetraTech understands how critical charging, billing, settlement, and customer care are to businesses. We are committed to helping service providers manage the operational issues involved in running a major enterprise software application. To ensure the highest quality support possible, MetraNet users will work with a team of MetraTech support professionals who know each account and the individual characteristics of all our users' businesses.
Get Answers Online
In addition to telephone support, MetraTech provides customers with a comprehensive set of online resources. Online support capabilities are available 24 hours a day, seven days a week and represent a quick and easy way to submit and track support requests, search published solutions, and more. The support site is a dedicated resource for rapid support and problem resolution.
With MetraTech’s online support, MetraNet users can:
- Submit and track support cases
- Update cases, including adding attachments to a case
- Search published solutions to help prevent and solve technical problems and optimize use of MetraTech products
- Download product documentation
- Download patches and bug fixes
- Review a list of supported third-party security patches and hotfixes