Four Part Webinar Series
Billing, Customer Care and the Enterprise Customer – A Different Approach
This four part webinar series hosted by MetraTech and moderated by VanillaPlus Magazine will provide best practices and valuable knowledge on how to best serve the challenging billing demands of your high-value corporate customers. Throughout this series industry leaders, award winning MetraTech Customers, and analysts will discuss the role of “change” within the context of your customers organizational development and demands, as well as responding quickly to competition and the evolution of the industry.
Upcoming Webinars
Part 3:
Responding quickly to market dynamics with innovative new cloud services and tailored offerings: A Microsoft Online Services Case Study
September 30, 2010 – 10:00 AM EST
During this webinar, Ganga Venkatasubramanian, product manager of Microsoft Online Services and Scott Swartz, CEO of Metra Tech will discuss how Microsoft implemented a cloud computing business model, including a dynamic billing system that reacts quickly to change and improves the customer purchasing and invoicing experience.
Part 4: (October)
Evolution in your industry – an examination of new business models, including cloud services and multi-party app stores - and how they impact your billing environment
Archived Webinars
Part 1:
Giving your Customers Control of their Services – A Case Study
MeetingZone, an award winning service provider shares how to exceed customer expectations while minimizing operational cost
Part 2:
How your billing system can keep up with organizational changes – not yours, but your customer’s!: An Analyst Q&A Webinar
Dan Baker, co-founder of Technology Research Institute (TRI) and Adrian King of MetraTech Corp., tackle the issues related to keeping up with your corporate customers' organisational changes and their demands for billing transparency and flexibility.