MetraTech & MeetingZone to Present Case Study on the Elements of Successful Customer Care at Billing & O/SS World Conference
‘Giving the Customer Control of their Services’ Explores the Customer-centric DNA Behind MeetingZone’s Award-winning Success
Washington, D.C. Billing & OSS World Conference & Expo – June 5, 2010 – MetraTech Corp., the innovative charging, billing, settlement and customer care product provider today announced that the company’s CEO, Scott Swartz, will present with Bryan Walkey, MeetingZone’s President of North America, at the 2010 Billing & OSS World Conference & Expo in Washington D.C. The two companies will discuss how MetraTech’s Billing and Customer Care platform has enabled MeetingZone to drive eight successive years of annual revenue growth as part of their overall customer-driven corporate strategy.
“MetraTech gave us the power to redefine the customer experience in the collaboration marketplace,” said Bryan Walkey. “The dynamic customer care capabilities in the MetraNet platform enable us to deliver real-time transparent billing, which completely changes the way we interact with customers and the way in which customers access, use and manage our service. I’m excited to share our experience with the attendees of the Billing & OSS World conference.”
On June 9th, Scott Swartz and Bryan Walkey will present a speech titled, ‘Giving the Customer Control of their Services’ at the Gaylord National Resort & Convention Center in Washington, D.C. This presentation explores how MetraTech’s dynamic business modeling approach supports a new level of flexibility in customer care and pushes the envelope in Customer Experience Management by putting the customer in the driver’s seat.
“Successful companies like MeetingZone put the customer first,” said Scott Swartz, CEO of MetraTech. “We believe that every company should be able to provide customers with powerful, yet simple and easy-to-use billing and customer care. But flexibility and simplicity are often at odds in the world of technology. Our work with MeetingZone is a clear example of how flexibility with simplicity can be accomplished with an increased level of operational efficiency.”
This presentation coincides with MetraTech and MeetingZone’s selection as a finalist in the Billing & OSS World Excellence Awards 2010 in the category of Best Customer Experience Improvement. This award recognizes excellence in a service provider’s business from vendor-enabled or internal initiative.
Billing & OSS World Conference & Expo
Celebrating its 18th year in 2010, the Billing & OSS World Conference & Expo is the premier conference and exposition focusing on the business and operations support systems requirements for next-generation communications networks. Billing & OSS World 2010 will be held June 9-11, at the Gaylord National Resort & Convention Center in Washington, D.C. MetraTech will be exhibiting at Booth #123 following the presentation. For more information, go to www.billingworldexpo.com/2010.