Billing World publishes Doug Zone article on Service Assurance
MetraTech CTO says the goal of Service Assurance is to make sure customers receive the services they expect, but the difficulty arises in that to do so, the business has to place itself in the customers’ shoes and thus achieving success means overcoming a potential myriad of unforeseen problems.
www.billingworld.com/articles/service-assurance-aware-billing.html